Case studies
Published results from GoWide client work. Full details are on gowide.com.
AI agent case studies
70% less handling time across high-volume daily purchase orders
POs, RFQs and invoices arrived across shared mailboxes in many formats and were keyed into Dynamics 365 by hand. The agent reads every mailbox, extracts PO data with PDF and OCR support, de-duplicates orders and posts drafts to Dynamics 365.
- 70%
- less handling time per PO
- 1,000+
- POs handled daily
- Microsoft Dynamics 365
- Microsoft Graph API
- OData API
- Webhooks
Every distributor listing benchmarked automatically, not by agency audit
Tens of thousands of SKUs sold through independent distributors with no scalable way to track coverage or completeness. The agent crawls distributor sites, matches listings to the master catalogue and scores content quality.
- 10,000s
- SKUs benchmarked
- 1
- unified dashboard
- SAP
- Salsify
- Azure OpenAI
- Power BI
Fleet-wide collision risk detected 5–10 seconds ahead
Heavy and light vehicles share haul roads with no fleet-wide real-time view and no confirmation that radio calls were made. A live digital twin flags pairs projected within 50 m, grades severity, raises map and voice alerts and checks radio recordings.
- 5–10 s
- look-ahead
- 50 m
- proximity threshold
- Python/FastAPI
- WebSocket
- Next.js
- Three.js
- Offline TTS
A 24/7 shopping assistant that finds the right product and the right size
Customers struggled to find products and pick sizes, causing returns. Text and voice search with live stock and pricing, size recommendations from height or age, comparisons and instant policy answers; checkout stays in Shopify.
- 24/7
- assistance
- Live
- stock and pricing in answers
- Shopify Storefront & Cart API
- LLM engine
- Voice input
- Webhooks
Full visibility and one-click human takeover for every AI conversation
An admin portal shows conversations by status (Bot Handled, Live, Needs Human, Resolved), allows one-click takeover with live cart view, and centralises leads with CSV export.
- 100%
- of AI conversations visible
- 1 click
- human takeover
- Admin portal
- Lead pipeline
- Role-based access
Targeting 40–60% less intake time before the consultation begins
Manual intake took 5–10 minutes of each consultation. Patients describe symptoms by voice or chat; practice-specific triage produces a pre-consult summary with red flags, confidence scores and links to past cases.
- 40–60%
- target intake reduction (pilot)
- 100%
- recommendations traceable
- Azure OpenAI GPT-4o
- Speech-to-text
- Voice IVR
- EMR
Website visitors turned into booked meetings, with no forms
A voice and text assistant identifies the visitor’s need, shows the closest matching project, answers from an approved knowledge base and books a discovery call.
- 24/7
- response and scheduling
- Zero
- contact forms
- OpenAI Realtime
- WebRTC
- RAG with pgvector
- Next.js
100% of site-access documents checked before crews mobilise
Competency cards, insurance certificates and safety data sheets were reviewed by hand, so gaps surfaced in on-site audits. Webhook intake validates each document against site rules, cross-checks holders against worker records and routes exceptions with reason codes.
- 100%
- checked against the full rule set
- On demand
- audit evidence trail
- Azure OpenAI
- SharePoint
- Power Automate
- REST APIs
Month-end SAP extracts cut from 9 days to 6 hours*
SAP ECC served 11 plants and terminals; extracts were hand-built and only 12% of ledger lines were checked. Read-only connections, schema discovery across 87 tables, versioned mappings and reconciliation on every run. *Illustrative, modelled deployment.
- 100%
- ledger lines reconciled (vs 12%)
- 58 → 4
- post-close corrections per quarter
- SAP ECC
- Databricks
- Azure
- Power BI
Live CRM answers for every officer, at no added licence cost
Officers outside the licence pool relied on colleagues and outdated exports. A chat panel on SAP C4C maps questions to an intent library, runs read-only role-scoped queries and logs every question.
- Days → minutes
- briefing preparation
- Zero
- added licence cost
- SAP C4C
- SAP BTP
- SAP CPI
- Azure AD
Platform case studies
Modernising MISA’s digital engagement platform with SAP Sales Cloud
- 70%
- Increase in investment from the Chinese market after full localisation
- 100%
- Data integrity across unified CRM and commerce systems
Transforming IXOM’s B2B digital experience with SAP CX
SAP Commerce Cloud, SAP C4C and SAP Emarsys connected so leads route to the right salesperson automatically.
- 92%
- Increase in B2B leads in the first two weeks, with no traffic uplift